设想你买了一本英文词典，发现有这样那样的质量问题，书店的服务态度又不好，因此给报社编辑写信
。信中必须包括以下内容：
1、事情的起因
2、与书店交涉的经过
3、呼吁服务行业必须提高服务质量
作文范文
June 19, 2004
Dear Editor,
I am writing this letter to reflect some problems I came across recently and. appeal to the improvement of the service industry.
This weekend I bought an English-Chinese dictionary in a bookstore near my home since its cover is elaborately designed. But when I went home and read carefully, I found that the several pages of the dictionary have been cracked and befouled. What is worse, the misprints spread everywhere in the dictionary and seriously affect my comprehension. Since there was such damage and misprint to the dictionary, I went to the bookstore to require for a replace.
But to my surprise, the staff of the bookstore turn down my request rudely and even denied the poor quality of the dictionary. It goes without saying that today’s face-paced and market-oriented economy calls for much higher standard for service industry. However, to my regret, many of the commercials fail to achieve this standard and the quality of the staff needs to be improved. It’s self-evident that the poor quality of practitioners in the service industry will not only deeply disappoint customers but also hamper the development of our country’s economy. As a result, I expect your newspaper to appeal to the service industry to attach more importance to the service improvement.
Thank you for your attention!
Sincerely yours,
Sam
参考译文
2004年6月19日
亲爱的编辑，
我写这封信反映我最近遇到的一些问题和。呼吁服务行业的改进。
这个周末我买了一本英文词典，在我家附近的书店，因为它的封面是精心设计的。但是当我回家仔细阅读，我发现这本字典的几页已经破损和沾污。更糟糕的是，在字典中到处是印刷错误，严重影响了我的理解。由于这种损害和印刷错误的字典，我去书店要求更换。
但让我吃惊的是，该书店的工作人员无理地拒绝了我的要求甚至否认词典的质量差。不用说，今天的外向型和市场导向型经济需要更高的服务行业标准。然而，遗憾的是，许多失败的广告要达到这个标准，员工的素质有待提高。不言而喻，服务行业从业人员素质差，不仅让顾客失望但也阻碍了我国经济的发展。因此，我希望贵报呼吁服务行业更加重视改善服务。
谢谢你的关注！
此致，
山姆
